Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase due to product changes such as colour, size, damage to the product or any other product, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
GENERAL RETURNS POLICY
- Refund of the Product will be possible only if it is determined that the Product was not damaged while in your possession.
- The product sent to you by the seller is different from the product you ordered, such as colour, size, damage product or any other product, in which case your return of the product is possible.
- In some cases where Seller is unable to process a replacement for any reason, we will provide a refund if Seller does not have the exact same product in stock.
- At the time of accepting your order, during open box delivery, you will be given a refund if you receive a different or damaged product. On-the-spot refund for cash-on-delivery orders on delivery. Once you have accepted open box delivery, no return requests will be processed, except for manufacturing defects. In such cases, these category-specific replacement/refund general conditions shall apply.
- Products may not be eligible for return in certain cases, including buyer's remorse cases such as the wrong model or colour of the product or the wrong product ordered.
- Wrong Delivery - Customer received the delivery message but the product was not delivered: If the product was not delivered to you and you received the delivery confirmation email/SMS, within 7 days from the date of delivery confirmation for verification by the seller Report the problem.
To return an item, please email customer support at [email protected] to receive a Return Merchandise Authorization (RMA) number. After receiving the RMA number, keep the item safely in its original packaging and wait for our logistics partner to arrive. Our courier partners will collect that product from your doorstep. You can also use the prepaid shipping label attached with your package. Return shipping charges will be paid or reimbursed by the Company.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
You can refund the product only if there is any defect in your product or if someone else has come to the colour and design of your product or if there is any damage in your product. Only during these conditions can your product be returned, but you have to keep in mind that as the product has reached you, you will have to refund it. As soon as the product reaches us, we will examine it as you will tell us what has been lacking in it. If you are found to be right, your money will be refunded step by step or if you wish, you can change it.