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Marketplace Return Policy
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This return policy is a scheme provided by the respective sellers directly to the customer, according to which the option of exchange, replacement or refund is given to you by all the concerned sellers. The return policy for all the products listed under different categories may vary. For all products, the replacement/return policy given on the product page will be applicable to the normal return policy. Please refer to the applicable non-return/refund/replacement policy of the relevant item on the product page for any exceptions in the table below.
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Home Furnishing:
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Category
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Return Policy
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Bedsheet & Bedding set, Curtains, Comforters, Cushion and cushion covers, Dohar, Blankets, Chair covers, Sofa covers etc.
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5 days Replacement only Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.
Note: In case the replacement item is out of stock, we will refund your amount.
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Bath towels, Hand & Spa Towels Mattresses, Carpets, Rugs, Door, Kitchen & Bathroom Mats, kitchen & Linen Set etc.
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5 days Replacement only Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.
Note: In case the replacement item is out of stock, we will refund your amount.
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Bean Bags & Inflatables
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5 days Replacement only Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.
Note: In case the replacement item is out of stock, we will refund your amount.
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Home Storage etc.
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5 days Replacement only Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.
Note: In case the replacement item is out of stock, we will refund your amount.
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Home Décor:
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Category
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Return Policy
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Home Décor - Stickers & Wallpapers.
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Non-Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Home Décor - Posters.
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Wall Shelves, Wall hanging & Tapestries.
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Hookah & Hookah Accessories.
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Clock.
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Painting & Wall Decoration items.
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Showpieces & Figurines.
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Home fragrance.
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Home Lighting:
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Category
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Indoor Lighting - Wall lamp, table lamp, ceiling lamp, lamp shades, ceiling fixture lights, smart light, emergency lights etc.
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5 days Replacement only Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.
Note: In case the replacement item is out of stock, we will refund your amount.
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Indoor Lighting - Bulbs, LED Bulbs & Battens.
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Home improvement:
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Category
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Lawn & Garden - Solar devices (panels, charge controller, inverters, light solar gadgets and battery) Outdoor equipment’s (saws, lawn mowers, tiller, cultivator, string treamers, generators, water pumps, barbeque grills, green houses.)
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7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Note: In case the replacement item is out of stock, we will refund your amount.
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Lawn & Garden - Plants, seeds, bulbs, gardening tools, planters, fertilisers, watering and other sub categories. Chemical pest control, mosquito net, bird control, plant protection, foggers, chemical agriculture products.
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Bathroom & Kitchen fittings.
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7 Days Returnable This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Home Utilities & Organisers.
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Measuring equipment’s & tools.
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Home Security systems (excluding accessories)
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Home Security systems accessories & Smart door locks.
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Kitchen, Cookware, Servere, Storage & Appliances:
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Category
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Cookware & Cookware set (Utensils), Kitchen tools, Dinner Set, Coffee mug, pan& tawa etc.
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7 Days Returnable This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Pressure cooker & Gas stoves.
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Barware (Pitchers, Ice buckets, wine coolers, bar sets, bottle openers, ice boxes, cork screws, decanters etc.)
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Kitchen storage - water bottles, Casseroles, Boxes etc.
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Home Cleaning Supplies, Housekeeping & Laundry
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Small appliances (Juicer, electric cattle, induction, hand blenders, sandwich maker, electric cooker, coffee makers, wet grinders, dishwashers, food processors, popup toasters, irons, fans, vacuum cleaner, sewing machines, voltage stabilizers, water geyser, immersion rods etc.)
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7 Days Replacement This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Large & Major appliances (Refrigerator, Television, microwave ovens, Toaster, water purifiers, Air cooler, washing machine, air conditioner etc.)
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Large appliances (Chimneys).
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Small & Large appliances accessories.
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Furniture:
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Category
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Furniture - All Type of Furniture (Small & Large).
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7 Days Replacement This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Electronics & Accessories:
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Category
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Mobile/Phone & Tablets
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7 Days Replacement This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Laptops
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Scanners & printers
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Desktops & Monitors, Landline Phone
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PC Components (RAM & Motherboards)
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Laptop & Camera Battery
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Laptop Bags & sleeves
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7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Camera & Camcorder, Camera Lenses
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7 Days Replacement This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Smart Devices - watches etc.
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Camera Accessories (excluding camera lenses), , GPS Devices, Speakers
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Pen drives, USB flash drive
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Hard disk
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Memory card
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Networking Devices, Modems & Router etc.
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Kindle Accessories
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7 Days Replacement This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Electronic devices (except camera & camcorder, camera lenses and accessories, TV, GPS devices, speakers)
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Car electronic devices
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Car electronic accessories
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Car cradles, lens kits and tablet cases, Computer/Laptops - Keyboard & Mouse
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Headset, headphones and earphone, Power Banks
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Covers/Cases/Skins/Screen guards, Chargers, Cables & Adaptors - Electronics, PC, Wireless, Accessories - Electronics, PC, Wireless
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Office products (Office supplies, paper products, Art and craft supplies, stationary, pens, pencils and writing supplies)
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Office products - Machine & Electronics devices
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7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Projectors, Binoculars, Home theatre systems and telescopes.
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7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non-Returnable - For all Wind Instruments (Harmonicas & Flutes) This item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.
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Musical instruments - Guitars, DJ & VJ equipment, cables and leads, microphones, recording and computer, PA & stage.
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Musical instruments - Keyboards
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Fashion (Men, Women & Kids):
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Category
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Apparel - Accessories
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Apparel - Sweatshirts & Jackets.
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Apparel - Shorts.
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Apparel - Women's kurta, kurti's & Salwar suit
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Apparel - Women's innerwear & Lingerie’s, Other innerwear & Sleepwear
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Non-Returnable
Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Apparel - Women's Sarees and dress material.
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Apparel - Men's T-shirts
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Apparel - Other products
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Eyewear - Sunglasses, Frames etc.
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Fashion - Watches & Smartwatches.
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Footwear - Shoes (Men & Women)
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Footwear - Flipflops, Sandals, Fashion Sandals, Slippers & Floaters.
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Kids Footwear
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Wallets
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7 Days Returnable This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
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Handbags
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Backpacks
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Luggage - Suitcase & Trolleys.
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Luggage - Travel accessories.
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Luggage - Other subcategories.
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Fashion Jewellery
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Health, Beauty, Personal care & Appliances :
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Category
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Beauty - Fragrance
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Beauty - Deodorants
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Beauty Products & Luxury Beauty
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Facial steamers.
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5 Days Replacement This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
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Health & Personal care - Medical equipment
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5 Days Replacement This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
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Health & Personal care - Ayurvedic products, oral care, hand sanitizer and pooja supplies.
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Health & Personal care - Other household supplies.
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Health & Personal care - Nutrition
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Health & Personal care - Contact lens & reading glasses
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Health & Personal care - Other products
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Prescription medicines
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Non-Returnable
This item is non-returnable due to consumable nature of the product.
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Personal care appliances - Electric massager
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5 Days Replacement This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
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Personal care appliances - grooming and styling
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5 Days Returnable This item is eligible for free Returnable within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
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Personal care appliances - other products
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Personal care appliances - Glucometer & Glucometer strips.
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7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Note: In case the replacement item is out of stock, we will refund your amount.
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Personal care appliances - Thermometer.
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Personal care appliances - Weighing scales and fat analysers.
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Baby Products, Toys & Education:
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Category
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Baby Hardlines - Swings, Bouncers and Rockers, Carriers, Walkers Baby Safety - Guards & Locks Baby Furniture Baby Car Seats
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Baby - Other Products
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Toys - Drones, Balloon & soft toys.
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Sports, Gym & Sporting Equipment:
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Category
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Bicycles & Gym equipment’s
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7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Sports- Cricket and Badminton Equipment’s, Tennis, Table Tennis, Squash, Football, Volleyball, Basketball, Throwball, Swimming, Sports & Outdoors - Footwear
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7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
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Sports & Outdoors - Other Products like All inner apparel, socks, gym supporters, guards, swimsuits, Subscription packs, gym vouchers etc.
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Non-Returnable
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Books, Office products, industrial, medical supplies:
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Category
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Prescription medicines
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Mask
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Business and Industrial Supplies - Robotics, Lab supplies, Soldering equipment, Personal Protective equipment
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Janitorial & Sanitation (Cleaners & deodorisers, Mops/buckets, tissues & wipes, commercial vacuum cleaners, dispensers etc.), Medical and Healthcare supplies
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Business and Industrial Supplies -Power tools & accessories, Welding machines, Microscopes, Industrial Electrical products
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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Occupational Safety Supplies (Mask, gloves, Safety shoes, Face shields & other PPE products)
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Business and Industrial Supplies - Testing & Measuring instruments, Tapes & Adhesives, Packaging material, 3D printer, Thermal printer and Barcode scanner.
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
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Office products (Office supplies, paper products, Art and craft supplies, stationary, pens, pencils and writing supplies)
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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Office products - Machine & Electronics devices
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7 Day Free Returns & Replacement This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing
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Books
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Non-Returnable This item is non-returnable due to consumable nature of the product.
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