RETURN POLICY

Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase due to product changes such as colour, size, damage to the product or any other product, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS

Foggmart offers a very flexible return and exchange policy. If you are not satisfied with the order, you can easily return / exchange the product by visiting our website. However, there are some basic rules to be eligible:

  • Product must be in original and unused condition with all original tags and labels attached.
  • You must request within 7 days of delivery
  • If there is a mismatch in any other product, size, colour or design or if any item is missing/incorrect in the combo order, we accept the request

Note: We do not offer returns on bulk orders.

GENERAL RETURNS POLICY

  • Return of the Product will be possible only if it is determined that the Product was not damaged while in your possession.
  • If the product sent to you by the seller differs from the product ordered by you, such as colour, size, product damaged or any other product, a return of the product is possible.
  • In some cases where Seller is unable to process a replacement for any reason, we will provide a refund if Seller does not have the same product in stock.
  • When accepting your order, during open box delivery, if you receive a different or damaged product, you will be given a refund. On-the-spot refund for cash-on-delivery orders upon delivery. Once you have accepted open box delivery, no return requests will be processed, except for manufacturing defects. In such cases, these category-specific replacement/refund general terms will apply.
  • Products may not be eligible for return in certain cases, including buyer's remorse cases such as the wrong model or colour of the product or the wrong product ordered.
  • Wrong Delivery - Customer received delivery message but product was not delivered: If the product was not delivered to you and you received delivery confirmation email/SMS, within 7 days from the date of delivery confirmation for verification by the seller Report the problem within. .

RETURN PROCESS

To return an item, please email customer support at support@foggmart.in to receive a Return Merchandise Authorization (RMA) number. After receiving the RMA number, keep the item safely in its original packaging and wait for our logistics partner to arrive. Our courier partners will collect that product from your doorstep. You can also use the prepaid shipping label attached with your package. Return shipping charges will be paid or reimbursed by the Company.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

RETURN CONDITION

You can refund the product only in these conditions: 

  • If you have received a damaged product.
  • If the colour of the product is different.
  • If the product size and design is different.
  • If the product is different from the given product's feature and description.

Only during these conditions can your product be returned, but you have to keep in mind that as the product has reached you, you will have to refund it. As soon as the product reaches us, we will examine it as you will tell us what has been lacking in it. If you are found to be right, your money will be refunded step by step or if you wish, you can change it.

Note: Whenever the product is delivered to you, please make a video before opening that packet. If you do not make a video when you open the packet and there is any breakage in the product then it will not be returned. Because you don't have any proof of that product.

 

Marketplace Return Policy

 

This return policy is a scheme provided by the respective sellers directly to the customer, according to which the option of exchange, replacement or refund is given to you by all the concerned sellers. The return policy for all the products listed under different categories may vary. For all products, the replacement/return policy given on the product page will be applicable to the normal return policy. Please refer to the applicable non-return/refund/replacement policy of the relevant item on the product page for any exceptions in the table below.

 

Home Furnishing:

Category

Return Policy

Bedsheet & Bedding set, Curtains, Comforters, Cushion and cushion covers, Dohar, Blankets, Chair covers, Sofa covers etc.

5 days Replacement only
Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.

Note: In case the replacement item is out of stock, we will refund your amount.

Bath towels, Hand & Spa Towels Mattresses, Carpets, Rugs, Door, Kitchen & Bathroom Mats, kitchen & Linen Set etc.

5 days Replacement only
Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.

Note: In case the replacement item is out of stock, we will refund your amount.

 

 

 

Bean Bags & Inflatables

5 days Replacement only
Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.

Note: In case the replacement item is out of stock, we will refund your amount.

 

Home Storage etc.

5 days Replacement only
Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.

Note: In case the replacement item is out of stock, we will refund your amount.

Home Décor:

Category

Return Policy

Home Décor - Stickers & Wallpapers.

Non-Returnable

This item is non-returnable due to consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home Décor - Posters.

Wall Shelves, Wall hanging & Tapestries.

Hookah & Hookah Accessories.

Clock.

Painting & Wall Decoration items.

Showpieces & Figurines.

Home fragrance.

Home Lighting:

Category

 

Indoor Lighting - Wall lamp, table lamp, ceiling lamp, lamp shades, ceiling fixture lights, smart light, emergency lights etc.

5 days Replacement only
Free replacement will be provided within 5 days if the product is delivered in defective/damaged condition or different from the ordered item.

Note: In case the replacement item is out of stock, we will refund your amount.

Indoor Lighting - Bulbs, LED Bulbs & Battens.

Home improvement:

Category

 

Lawn & Garden - Solar devices (panels, charge controller, inverters, light solar gadgets and battery) Outdoor equipment’s (saws, lawn mowers, tiller, cultivator, string treamers, generators, water pumps, barbeque grills, green houses.)

7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Note: In case the replacement item is out of stock, we will refund your amount.

Lawn & Garden - Plants, seeds, bulbs, gardening tools, planters, fertilisers, watering and other sub categories. Chemical pest control, mosquito net, bird control, plant protection, foggers, chemical agriculture products.

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Bathroom & Kitchen fittings.

7 Days Returnable

This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Home Utilities & Organisers.

Measuring equipment’s & tools.

Home Security systems (excluding accessories)

Home Security systems accessories & Smart door locks.

Kitchen, Cookware, Servere, Storage & Appliances:

Category

 

Cookware & Cookware set (Utensils), Kitchen tools, Dinner Set, Coffee mug, pan& tawa etc.

7 Days Returnable

This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Pressure cooker & Gas stoves.

Barware (Pitchers, Ice buckets, wine coolers, bar sets, bottle openers, ice boxes, cork screws, decanters etc.)

Kitchen storage - water bottles, Casseroles, Boxes etc.

Home Cleaning Supplies, Housekeeping & Laundry

Small appliances (Juicer, electric cattle, induction, hand blenders, sandwich maker, electric cooker, coffee makers, wet grinders, dishwashers, food processors, popup toasters, irons, fans, vacuum cleaner, sewing machines, voltage stabilizers, water geyser, immersion rods etc.)

7 Days Replacement

This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Large & Major appliances (Refrigerator, Television, microwave ovens, Toaster, water purifiers, Air cooler, washing machine, air conditioner etc.)

Large appliances (Chimneys).

Small & Large appliances accessories.

Furniture:

Category

 

Furniture - All Type of Furniture (Small & Large).

7 Days Replacement

This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Electronics & Accessories:

Category

 

Mobile/Phone & Tablets

7 Days Replacement

This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Laptops

Scanners & printers

Desktops & Monitors, Landline Phone

PC Components (RAM & Motherboards)

Laptop & Camera Battery

Laptop Bags & sleeves

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Camera & Camcorder, Camera Lenses

7 Days Replacement

This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Smart Devices - watches etc.

Camera Accessories (excluding camera lenses), , GPS Devices, Speakers

Pen drives, USB flash drive

Hard disk

Memory card

Networking Devices, Modems & Router etc.

 

 

 

Kindle Accessories

7 Days Replacement

This item is eligible for free Replacement within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Electronic devices (except camera & camcorder, camera lenses and accessories, TV, GPS devices, speakers)

Car electronic devices

Car electronic accessories

Car cradles, lens kits and tablet cases, Computer/Laptops - Keyboard & Mouse

Headset, headphones and earphone, Power Banks

Covers/Cases/Skins/Screen guards, Chargers, Cables & Adaptors - Electronics, PC, Wireless, Accessories - Electronics, PC, Wireless

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Office products (Office supplies, paper products, Art and craft supplies, stationary, pens, pencils and writing supplies)

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Office products - Machine & Electronics devices

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Projectors, Binoculars, Home theatre systems and telescopes.

7 Days Replacement only

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non-Returnable - For all Wind Instruments (Harmonicas & Flutes)

This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.

Musical instruments - Guitars, DJ & VJ equipment, cables and leads, microphones, recording and computer, PA & stage.

Musical instruments - Keyboards

 

Fashion (Men, Women & Kids):

Category

 

Apparel - Accessories

7 Day Free Returns & Replacement
This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
 Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Apparel - Sweatshirts & Jackets.

Apparel - Shorts.

Apparel - Women's kurta, kurti's & Salwar suit

Apparel - Women's innerwear & Lingerie’s, Other innerwear & Sleepwear

Non-Returnable

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Apparel - Women's Sarees and dress material.

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Apparel - Men's T-shirts

Apparel - Other products

Eyewear - Sunglasses, Frames etc.

Fashion - Watches & Smartwatches.

Footwear - Shoes (Men & Women)

Footwear - Flipflops, Sandals, Fashion Sandals, Slippers & Floaters.

Kids Footwear

 

Wallets

7 Days Returnable

This item is eligible for free Returnable within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Handbags

Backpacks

Luggage - Suitcase & Trolleys.

Luggage - Travel accessories.

Luggage - Other subcategories.

Fashion Jewellery

Health, Beauty, Personal care & Appliances :

Category

 

Beauty - Fragrance

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Beauty - Deodorants

Beauty Products & Luxury Beauty

Facial steamers.

5 Days Replacement

This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Health & Personal care - Medical equipment

5 Days Replacement

This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Health & Personal care - Ayurvedic products, oral care, hand sanitizer and pooja supplies.

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Health & Personal care - Other household supplies.

Health & Personal care - Nutrition

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Health & Personal care - Contact lens & reading glasses

Health & Personal care - Other products

 

Prescription medicines

Non-Returnable



This item is non-returnable due to consumable nature of the product.

Personal care appliances - Electric massager

5 Days Replacement

This item is eligible for free Replacement within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Personal care appliances - grooming and styling

 5 Days Returnable

This item is eligible for free Returnable within 5 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Personal care appliances - other products

Personal care appliances - Glucometer & Glucometer strips.

7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Note: In case the replacement item is out of stock, we will refund your amount.

Personal care appliances - Thermometer.

Personal care appliances - Weighing scales and fat analysers.

Baby Products, Toys & Education:

Category

 

Baby Hardlines - Swings, Bouncers and Rockers, Carriers, Walkers
Baby Safety - Guards & Locks
Baby Furniture
Baby Car Seats

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby - Other Products

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Toys - Drones, Balloon & soft toys.

Sports, Gym & Sporting Equipment:

 

Category

 

Bicycles & Gym equipment’s

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Sports- Cricket and Badminton Equipment’s,
Tennis, Table Tennis, Squash,
Football, Volleyball, Basketball, Throwball,
Swimming, Sports & Outdoors - Footwear

7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

 

Sports & Outdoors - Other Products like All inner apparel, socks, gym supporters, guards, swimsuits, Subscription packs, gym vouchers etc.

Non-Returnable

Books, Office products, industrial, medical supplies:

Category

 

Prescription medicines

Non-Returnable

This item is non-returnable due to consumable nature of the product.

Mask

Business and Industrial Supplies - Robotics, Lab supplies, Soldering equipment, Personal Protective equipment

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Janitorial & Sanitation (Cleaners & deodorisers, Mops/buckets, tissues & wipes, commercial vacuum cleaners, dispensers etc.), Medical and Healthcare supplies

Non-Returnable
This item is non-returnable due to consumable nature of the product.

Business and Industrial Supplies -Power tools & accessories, Welding machines, Microscopes, Industrial Electrical products

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Occupational Safety Supplies (Mask, gloves, Safety shoes, Face shields & other PPE products)

Non-Returnable
This item is non-returnable due to consumable nature of the product.

 

 

Business and Industrial Supplies - Testing & Measuring instruments, Tapes & Adhesives, Packaging material, 3D printer, Thermal printer and Barcode scanner.

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Office products (Office supplies, paper products, Art and craft supplies, stationary, pens, pencils and writing supplies)

Non-Returnable

This item is non-returnable due to consumable nature of the product.

 

 

Office products - Machine & Electronics devices

7 Day Free Returns & Replacement

This item is eligible for return within 7 days of delivery. You can exchange this item for a different size/colour or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing

Books

Non-Returnable

This item is non-returnable due to consumable nature of the product.